- Who can play at Golden Lion Casino?
- How do I get my bonus?
- I never received my bonus. Why? What can I do?
- How do I make a deposit?
- How do I withdraw my money?
- How long will it take for me to receive my withdrawal?
- My withdrawal was denied. Why?
- I can't remember my username. How can I retrieve it?
- I can't remember my password. How can I re-set it?
- I took a bonus and can't access the games I want to play.
- How can I be sure the games are fair?
- Can I have more than one account?
- Can my husband / wife / partner / family member also have an account in Golden Lion Casino?
- Can I play on a MAC?
- What time zone does Golden Lion Casino operate on?
- What happens if I suddenly get disconnected, while I am playing online at Golden Lion Casino?
- When are bonuses valid?
- What is Play-through?
- What is Max Cash Out?
- How can I become a VIP member?
- How can I contact you?
- I cannot log in. What happened?
- I am not receiving the e-mails Golden Lion Casino sends me. Why?
Golden Lion Casino accepts players from all over the world, as long as they are 18 (eighteen) years old or older.
Bonuses may only be claimed on deposits that have not yet been played. You can claim your bonus in the "Cashier" section. It is advisable to use the coupon before making your deposit to enjoy the desired benefits.
There are many reasons for a bonus to fail to claim. If your bonus did not claim, please come to Live Chat before you start to wager on your deposit and one of our friendly customer support representatives will assist you.
Deposits can be made in the Cashier via Credit, Debit or International Pre-Paid Card. There are also alternative payment options available depending on the player’s location. All the available methods are reflected in the cashier.
Before you can withdraw funds from the casino you need to submit the list of required documents, the full list can be found here in p.5 of the Withdrawal procedure at GoldenLion Online casino. After the documents have been approved by our Finance Department, you can request your withdrawal in the Cashier via Pay to Credit Card or Bank Wire.
It takes up to 4 business days to approve the documentation required for the withdrawal – please address to the point 5 of the General Terms and Conditions at GoldenLion. Once the documents are approved, it takes up to 3-7 business days to process the withdrawal for the client on the account. Once the withdrawal is approved, the player will receive an email with details about the withdrawal status; please note that it might take up to 3-7 business days for the money to appear on the bank account / credit card / Neteller since the moment of withdrawal approval due to international transfer of the funds.
In the case of Bank Wires, the Finance Department may deny withdrawals that do not contain correct information. Please ensure that all details are filled out in full.
If you have forgotten your account name, you need to have two options for retrieval: Contact customer support via Live Chat and allow them to verify your account by phone; or E-mail email@example.com with your full name, address and date of birth and they will send your username to you.
You can reset your password using the "Forgot Password" on the download or instant play version of the casino. You may also contact Customer Support Representatives either by Live chat or by the phone number and have your account verified for the resetting of the password on the support side. Please make sure to change the password in the cashier once you log in to your account for the one you would like to have after such resetting.
Please make sure to check the T&C of the bonus prior to its claiming as the bonuses go for particular games only. Additionally, such games as Baccarat, Craps, and Pai Gow Poker are ALWAYS restricted when a bonus is active on your account unless otherwise stated in the bonus conditions.
The random number generator used by our software has been certified by Gaming Laboratories International (GLI).
Golden Lion Casino allows only one active account per person/household in the casino. Creation of more than one account can result in winnings being void and all your accounts being terminated.
You are only allowed to have one account per household, per address, per computer and per IP address. If more than one person in your household has an account you risk any winnings being void and being banned from the casino. For more details please check at Customer Support Desk via Live chat.
You can play the Instant Play Version of the casino on a MAC computer. The downloaded software is not compatible with MAC.
Golden Lion Casino operates on Eastern Standard Time.
If you get disconnected while playing, the platform will remember where you left off and will reconnect you at the same spot. Please make sure to log back in with the same device you used before, as otherwise you might not be able to finish the bet you had. For more details, please contact Customer Support Representatives via Live chat.
Regular monthly bonuses are valid through the whole month they are issued for. Special promotions might be valid on particular days as specified in the details of the bonus. For more details on particular bonuses please make sure to check with Customer Support Desk via Live chat.
It is a total amount of bets that you will need to place in order to convert the bonus money into the real ones. For more details on each particular bonus, please address to Customer Support Desk via Live chat.
Some bonuses come with maximum cash out limit. This means that once you win, you can only withdraw up to the maximum cash out value determined by the bonus conditions. Thus, once the playthrough of the bonus is met, in case if you have the balance over the allowed max cashout limit, the system will automatically set your balance to the max cashout limit.
Information on the VIP Classes can be found here. If you qualify for VIP membership based on the parameters on the VIP page, you can email VIP@goldenlion-support.com and request that your account be reviewed and assessed for an upgrade. VIP membership is offered on a discretionary basis and can be denied without the casino providing reasons for such denial. Once the class is upgraded, you will also get an email and phone call from your VIP host with details and special offers.
You can contact us by email at firstname.lastname@example.org, by phone +1 888 959 44 28 or by Live chat.
There are a couple of reasons why you would not be able to log in. The most common log in issue is incorrect login or password – passwords in GoldenLion Casino are case sensitive, so it is advised that you ensure your CAPS Lock key is not active. If you are positive that you are entering the correct information, please contact Customer Support via Live Chat for assistance.
Many e-mail servers block e-mails from your inbox that may seem suspicious. Often, the e-mails from GoldenLion Casino can be found in the spam / junk folder. Some e-mail providers block the e-mail at a server level, so the email never reaches your account. In order to stop this from happening, you are advised to add all of GoldenLion Casino's email addresses to your address book and / or safe senders list.